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Editorial Reviews :
From Publishers Weekly
Debbie, the
heroine of this insipid business novella, is an archetypal customer relations
executive who fails to wring improved performance from her micro-managed and
dispirited subordinates. CEO Jeff takes her under his wing to impart the
wisdom of "servant leadership" as exemplified by such figures as
Jimmy Carter, Spartacus and, most of all, Jesus of Nazareth. Under his
mentor, Debbie realizes that a leader’s role is to inspire and empower
underlings both in the workplace and in their personal lives. She learns to
delegate so that she can focus on "vision" and "values."
She commits herself to a project of "Reinventing Continuously" and
she comes to understand that, since people are essences, not constructs, it’s
better to leverage employees’ strengths rather than trying to fix their
shortcomings; hiring decisions are therefore all-important and should involve
no less than four exhaustive interviews. Armed with these principles, Debbie
makes a spectacular new hire, gets her team to come up with the slogan
"From Worst to First" and enlists them in continuous improvement of
the work process. Soon performance skyrockets (exactly how remains somewhat
mysterious), garnering Debbie a standing ovation and promotion to head of
Leadership Development. Blanchard, co-author of The One Minute Manager, and
Miller, an executive at the Chick-fil-A fast food chain, construct a rickety
fictional matrix to support their high-minded but rather familiar leadership
nostrums. Written in stilted business-school lingo ("‘Hi Deb! Looks like
you’re managing by walking around today!’"), the narrative and dialogue
elements come off as awkward filler that only accentuates the staleness of
the truisms on offer.
Copyright ©
Reed Business Information, a division of Reed Elsevier Inc. All rights
reserved. --This text refers to an out of print or unavailable edition of
this title.
From the Publisher
In The
Secret, Debbie, a struggling leader finds herself about to lose her job due
to poor performance. In a desperate attempt to save her career, she enrolls
in a new mentoring program offered by her company. Much to her surprise,
Debbie finds her mentor is the president of the company (Jeff Brown).
Debbie
decides that all she needs is the answer to one question, "What is the
secret of great leaders?" She is convinced that if Jeff will tell her,
she can apply the secret in her leadership.
Over the
next 18 months Jeff explains to Debbie that the secret is rooted in an
attitude. He tells her that she must be willing to become a serving leader
rather than a self-serving leader. The secret is that all great leaders
serve.
After Debbie
learns the secret she still doesn’t know what to do next. Jeff explains that
great leaders serve in at least five ways. They…
• See and
shape the future
• Engage and
develop others
• Reinvent
continuously
• Value
results and relationships
• Embody the
values
The story
unfolds as Debbie learns and applies each of these imperatives with her team.
As a result, Debbie’s team goes from worst to first. They become the highest
performing team within the company.
In the end,
Debbie understood that all the changes and improvements were the result of
the choices she made as a leader. She realized that to SERVE is a choice.
Debbie decided once and for all, she would no longer be a self-serving
leader, she would be a serving leader! --This text refers to an out of print
or unavailable edition of this title.
About the Author
Ken
Blanchard is a prominent author, speaker, and business consultant. His
phenomenal bestselling book, The One Minute Manager has sold more than ten
million copies worldwide, is still on bestseller lists, has been translated
into more than 25 languages and is regarded as one of the most successful
business books of all time. Mark Miller began his Chick-fil-A career working
as an hourly team member at the company's Southlake Mall location in 1977.
Today, he is the Vice President, Training & Development. He is also a
member of the Operations Council, and the Strategic Planning Team for
Chick-fil-A, Inc. When not working to sell more chicken, Mark teaches on a
wide array of topics including: Leadership, Creativity, Team Building, and
Evangelism.
From AudioFile
This
unimaginative audio handbook falls back on a tired business training
technique: telling the story of an imaginary employee who just can't seem to
lead her team to excellence. With its plodding style, the book, as delivered
by the patient, well-meaning Adamson, leads us through two CDs of information
that could have easily been conveyed on one. This is not to say the content
lacks merit, but a rewrite to update the material would enhance the
production. D.J.B. © AudioFile 2005, Portland, Maine-- Copyright © AudioFile,
Portland, Maine --This text refers to the Audio CD edition.
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Book Description : In the now classic business fable, The Secret,
Debbie, a struggling leader finds herself about to lose her job due to poor
performance. In a desperate attempt to save her career, she enrolls in a new
mentoring program offered by her company. Much to her surprise, Debbie finds
her mentor is the president of the company (Jeff Brown). Debbie decides that
all she needs is the answer to one question, 'What is the secret of great leaders?'
Over the next 18 months Jeff explains to Debbie that the secret is rooted in
an attitude. He tells her that she must be willing to become a serving leader
rather than a self-serving leader. The secret is that all great leaders
Serve. The story unfolds as Debbie learns and applies each of these
imperatives with her team. As a result, Debbie's team goes from worst to
first. They become the highest performing team within the company. In the
end, Debbie understood that all the changes and improvements were the result
of the choices she made as a leader. She realized that to Serve is a choice.
Debbie decided once and for all, she would no longer be a self-serving
leader, she would be a serving leader!
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